Smart Service Customization

The project "Smart Service Customization" focuses on developing smart services for the next generation of customized product and service designs. Smart Services stand for the entire process of exploiting life-cycle data through individual services and data driven business models.

As a result of the accelerated development and integration of industry 4.0 solutions and the on-going digitalization of processes and services in enterprises the amount of data emerging throughout the entire service lifecycle is growing – starting at the development, continuing throughout production up to the service life phase. The data collected (e.g. process and sensor data) is extremely heterogeneous.

The systematic analysis and processing of this data is a great challenge for many companies. The systematic aggregation and processing of this data, collected by sensor networks for example, to Smart Data is the first step to meet this challenge. It enables companies to optimize their product lifecycle management and service processes.

The second step is using the gained Smart Data systematically to develop customized services based on the continuously aggregated lifecycle data. Furthermore, Smart Services can support decision-making, when it comes to revise products, decide whether a component needs to be further modularized to facilitate maintenance or product design in general e.g.